Privacy Policy

1. Data Controller

BackupExperts
Owner: Ananda Bhatta
Lugauer Str. 53
09376 Oelsnitz
Germany

Phone: +49 37298 909061
Email: info@backupexperts.de
Website: www.backupexperts.de

2. Overview of Data Processing

The following overview summarizes the key points of this privacy policy and is intended as guidance:

2.1 Types of Data Processed

• Contact data (email address, name, phone number)
• Content data (inquiries, messages)
• Usage data (pages visited, time spent on site)
• Meta/communication data (IP addresses, device information)

2.2 Categories of Data Subjects

• Website visitors
• Users of our services
• Communication partners

2.3 Purposes of Processing

• Provision of our website and services
• Handling contact requests and communication
• Security measures
• Reach measurement/marketing

3. Legal Bases

We process personal data only if one of the following legal bases applies:

• Consent (Art. 6(1)(a) GDPR): for cookies and marketing
• Contract (Art. 6(1)(b) GDPR): for providing services
• Legitimate interest (Art. 6(1)(f) GDPR): for operating and securing the website
• Legal obligation (Art. 6(1)(c) GDPR): for statutory retention duties

4. Website Visits and Hosting

4.1 Automatic Data Collection

When you visit our website, the following information is collected automatically:

• IP address of the accessing device
• Date and time of access
• Name and URL of the retrieved file
• Referrer URL
• Browser type and, if applicable, operating system
• Name of the access provider

Legal basis: Legitimate interest (Art. 6(1)(f) GDPR) in providing and securing the website.

Retention: Log files are automatically deleted after 7 days.

5. Cookies and Similar Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us operate the site and improve your user experience.

5.2 Cookie Categories

Essential Cookies

• cookieConsent: Stores your cookie preferences
• session: Enables basic website functionality

Legal basis: Legitimate interest (Art. 6(1)(f) GDPR).

Retention: Session cookies until the browser is closed; persistent cookies for up to 1 year.

Analytics Cookies (only with consent)

• Matomo (self-hosted at emp.backupexperts.de): Web analytics only after consent; IP addresses are anonymized; Do Not Track is honored; no cookies before consent.
• Retention: By default up to 13 months (anonymized statistical data)

Legal basis: Consent (Art. 6(1)(a) GDPR)

Legal basis: Consent (Art. 6(1)(a) GDPR).

5.3 Cookie Management

You can adjust your cookie settings at any time via our cookie banner or in your browser settings. Disabling cookies may impair the functionality of the website.

6. Contacting Us

6.1 Contact Form and Email

When you contact us via our contact form or by email, we process:

• Name and email address
• Phone number (optional)
• Message content
• Time of the message

Legal basis: Legitimate interest (Art. 6(1)(f) GDPR) in handling inquiries.

Retention: Contact data is deleted after the request is processed, at the latest after 3 years.

7. External Services and Third Parties

7.1 Google Fonts

We use Google Fonts for consistent typography. Google Fonts are hosted locally, so no connection to Google servers is established.

7.2 Content Delivery Network (CDN)

To optimize loading times, external CDN services may be used. In this process, your IP address is transmitted.

Legal basis: Legitimate interest (Art. 6(1)(f) GDPR) in website optimization.

7.3 Matomo Analytics

We use Matomo (self-hosted at emp.backupexperts.de) only after your explicit consent. No Matomo cookies are set and no tracking data is sent before you consent.

• Data categories: Truncated IP address (anonymized), pages visited, referrer, device/browser, timestamps, interactions (events).
• Safeguards: IP anonymization, Do Not Track is honored, cookies only after consent, hosting in the EU (our own infrastructure).
• Legal basis: Consent (Art. 6(1)(a) GDPR).
• Withdrawal: You can withdraw consent at any time via the cookie banner.

7.3 Social Media Links (LinkedIn, Facebook)

Our website links to our profiles on LinkedIn and Facebook. Merely visiting our website does not transmit any data to these platforms. Data is transferred only when you click a link and are redirected to the respective platform. From that moment on, the privacy policies of the platform apply (e.g., IP address, device/browser data, and potentially cookies/tracking).

• LinkedIn: linkedin.com/company/backupexpertsde – Privacy policy: linkedin.com/legal/privacy-policy
• Facebook: facebook.com/backupexpertsde – Privacy policy: facebook.com/privacy/policy

Legal basis: Legitimate interest (Art. 6(1)(f) GDPR) in external communication and maintaining our corporate presence.

8. Remote Access Services

A separate Remote Access Privacy Policy applies to our remote access services in addition to this general privacy policy.

9. Data Security

9.1 Technical Measures

• SSL/TLS encryption for all data transmissions
• Regular security updates
• Access restrictions and user controls
• Regular backups

9.2 Organizational Measures

• Employee training on data protection
• Confidentiality agreements
• Regular security audits
• Incident response procedures

10. Your Rights

You have the following rights regarding your personal data:

• Right of access (Art. 15 GDPR): Information about processed data
• Right to rectification (Art. 16 GDPR): Correction of inaccurate data
• Right to erasure (Art. 17 GDPR): Deletion under certain conditions
• Right to restriction (Art. 18 GDPR): Restriction of processing
• Right to data portability (Art. 20 GDPR): Transfer to another controller
• Right to object (Art. 21 GDPR): Objection to processing
• Right to withdraw consent (Art. 7 GDPR): At any time

10.1 Exercising Your Rights

To exercise your rights, contact us at:

• Email: info@backupexperts.de
• Phone: +49 37298 909061

11. Right to Lodge a Complaint

You have the right to complain to a data protection supervisory authority about our processing of personal data.

Responsible authority: The supervisory authority responsible for your place of residence.

12. International Data Transfers

Your data is transferred to countries outside the EU/EEA only if:

• You have given explicit consent
• It is necessary for contract performance
• An adequacy decision exists
• Appropriate safeguards are in place (e.g., Standard Contractual Clauses)

13. Data Protection Impact Assessment

For processing activities with a high risk to the rights and freedoms of data subjects, we carry out data protection impact assessments.

14. Automated Decision-Making

We do not use automated decision-making or profiling within the meaning of Art. 22 GDPR.

15. Changes to This Privacy Policy

• This privacy policy may be updated due to legal changes
• The current version is always available on our website
• We will inform you separately about material changes
• Last updated: 25 July 2025

16. Contact for Data Protection Matters

If you have questions about data protection, you can contact us:

• Email: datenschutz@backupexperts.de
• Phone: +49 37298 909061
• Mail: BackupExperts, Data Protection, Lugauer Str. 53, 09376 Oelsnitz, Germany